FAQs


Shipping and Delivery

What is the delivery time to my country?

Most US and UK customers will get their package within 20 business days. 

Check more shipping details on Shipping & Handling

How much is the shipping fees?

We are pround to announce that every customer now can enjoy our FREE WORLDWIDE SHIPPING on ALL ORDERS by Flat Rate Shipping method with registered tracking number.

Is there any additional fee or tax?

For most of the countries, our customers do not need to pay for importing fee. duties or VAT (Valued Additional Tax). However for some European countries, our customers may need to pay the duties or VAT according to your countries' levying rules.

Do you ship to PO BOX and APO/FPO/AFP military addresses?

We can only ship to those addresses by standard shipping (about 2 weeks for delivery). If you want to receive the items by expedited $hipping(in 10 days), please provide a physical address.

How do I track my order status?

Once the order is placed, you will receive an email about the order information. You can also Log in to our website and track your order under 'My Account> Order history" on the top right side of our website. Once the order is shipped, you will receive a shipping email with the tracking number for your package.


Ordering & Payment

 
Can I remove item from the shopping cart?

Yes. if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can't delete any item from the order.

Can I modify or cancel my order?

If you did not pay for the order,then you can modify and reorder.

If you finish the payment for your order, you can cancel or modify it in 24 hours for any
reason. If more than 24 hours, Please send a request to our customer service for assistance.

If I want to change information (such as color, size, shipping address, shipping method) of a paid order, what can I do?

We can only change those information for you if the order is not shipped out. Therefore please be more careful to place the order. If there are changes, contact us via the contact form.

What kind of secure payment methods do you accept?

We use PayPal to facilitate our payment process. You can use Credit Cards, Debit Cards. PayPal Wallet, Bank Account. E Check, and any other payment methods that PayPal supports to complete your order on our website. 

We also accept Western Union or Wire Transfer for bulk orders.

How do you secure my payment information?

We do not process any of your payment information.

Why do I get less refund for the items sometimes?

Please be noted if there is a discount for your order,we will refund you the amount with the discount, that means we will refund what you actually pay for each item.


Create an Account 

 
Do I need to register before placing an order?
 
No,you do not have to. You can place the order directly on our website without register.If you change another computer next time,then you will not see the first order information. If you like,you can also choose to register on our website.

How do I register?

Click “Create Account” at the top right corner of our website. It's simple and takes less than a minute.

What if I forgot my login password?

Click the “forgot your password?" at the Login page, fill in your registered email then we will send a new password to your registered email.


Wholesale Question

I want to buy in large quantity, do you offer wholesale discount?

Sure! For bulk orders, we'd like to offer you most competitive prices to help grow your business, either you are Brick and mortar stores or eCommerce brands.

I have my own designs or samples, can you bulk manufacture it for our company?

Yes. Please drop us an custom inquiry. 
* Please note we only accept custom order for bulk orders only at present.

If you have any other questions, please take a minute to send us an email, we will get back to you within 12 hours!