tyale.com is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may return your purchase within 30 days of delivery - WITH ORIGINAL PACKAGING. No questions asked! No restocking fees!
Please E-mail us and describe the issue in detail ( return reason) along with your order number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
1. Our company's responsibility
If our company is responsible for the issue, we will allow a return to our warehouse for a refund and or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense.
If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can allow a return, too.
In that case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange.
After we receive the return we will issue a full refund immediately, less the original shipping charge, and credit it to the original payment method.
Customer satisfaction is always our top priority! We want you to have an enjoyable shopping experience with us and understand returns are part it. We don’t want you to be stuck with something you don’t really love.
Just enjoy your shopping with us!