At Tyale.com, customer satisfaction is always our top priority, we want you to be completely satisfied with your purchase.
We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 14 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number.
Steps of return:
Please E-mail us and describe the issue in detail ( return reason) along with your order number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
1. Our company's responsibility
If our company is responsible for the issue, we will allow a return to our warehouse for a refund and or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense.
If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can allow a return too.
In that case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are not refundable.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging. We must receive the return within 18 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.
Please include a copy of your sales receipt for faster service. When we receive the item, we will credit your account promptly and send you a copy of the refund memo.