Shipping
You will receive a shipping notification, including the tracking number for your order, once your order has been shipped.
Free shipping for orders over US$50 to the following countries:
- United States
- Canada
- United Kingdom
- Australia
- Austria
- Belgium
- Czech Republic
- Denmark
- France
- Germany
- Hungary
- Ireland
- Italy
- Japan
- Netherlands
- New Zealand
- Singapore
- Spain
Free shipping for orders over US$99 to the following countries:
- Finland
- Norway
- Greece
- Sweden
- Switzerland
- Kuwait
- Mexico
- Russia
- Saudi Arabia
- South Africa
- United Arab Emirates
The estimated delivery time to the countries mentioned above is typically 7-15 business days after the order has been shipped. However, please note that the actual delivery time may vary depending on the destination and the courier service used.
If your country is not listed above, it means that free shipping is not available. However, we may still be able to ship to your country. Please contact us to request a shipping cost calculation for your specific destination. We appreciate your understanding in this matter.
Important Information about Shipping, Customs, and Delivery：
We do not ship to APO/FPO addresses.
Please ensure your shipping address and contact information are correct before placing the order. We are unable to reroute a shipment after it is sent out. We are not responsible for incomplete deliveries due to an invalid or incorrect address provided by the customer.
Please note that the preparation for delivery, which includes quality checks, packing, paperwork, etc., may take 1-5 business days depending on the volume of orders. It's important to note that this preparation time is not included in the overall "shipping time" calculation.
Sometimes, it may take a few days after the order has been shipped before the tracking number becomes active on the courier's system. If the tracking information has not appeared on the courier's website, we kindly request you to try again later.
All shipments are delivered Duty Unpaid. Therefore, any customs or import duties are charged once the parcel reaches its destination country. Customers are responsible for paying these charges. In the event that customers refuse to accept a parcel due to import duties or taxes, they will be liable for all return shipment costs, customs charges, and handling fees. If customers from Argentina select Expedited Shipping during check-out, it is necessary to provide a Tax ID number. Please ensure that you fill in your Tax ID to avoid any clearance problems or delivery failures.
During public holidays, shipping times may be impacted due to limitations on courier operations. Additionally, variable customs clearance times or public holidays can also affect shipping durations. It is important to note that these factors are beyond our control.
If the tracking information shows that your package has been delivered, but you haven’t received it. Please refer to the following:
- Check your mailbox or ask your front office first
- A pickup notice might be left by the courier if you are not available upon delivery
- Check with your neighbors, friends and family members living at the same address
- In the case that your package is delivered to the wrong address, please contact the courier directly to open an investigation and redeliver the package to the correct address.
If you have not received your package within the estimated time frame considering the aforementioned circumstances, we kindly request you to contact us via email for assistance.